Required skills

analytical skills to evaluate impact of upgrades on customer equipment and systems

communication skills to

provide advice and guidance to others and to liaise with other technical staff on operational matters

respond to customer complaints

literacy skills to read and interpret

contingency plans

enterprise procedures manuals and specifications

technical data technical and nontechnical information from a range of sources

test results

numeracy skills to interpret technical data

PC skills to monitor installed software

planning and organisational skills to plan and prioritise own work

problem solving skills to

deal with unexpected situations on the basis of safety and specified work outcomes

prepare upgrade plan

troubleshoot common equipment and network problems

safety awareness skills to

apply precautions and required action to minimise control or eliminate hazards

follow enterprise OHS procedures

work systematically with required attention to detail without injury to self or others or damage to goods or equipment

technical skills to

analyse the impact of applications on traffic flow in the network

determine customer requirements

determine the impact of upgrading hardware and software on network functionality

identify the technical requirements constraints and manageability issues for a given customer network requirement

implement upgrade of equipment and software

use test equipment and monitoring tools

use tools and equipment to assemble and disassemble equipment

Required knowledge

alarms

backup systems

upgrades and postupgrade routines

computer knowledge

escalation and outage procedures

network management systems

overview knowledge of telecommunications networks and equipment

telecommunications monitoring tools

telecommunications test equipment and test setups

telecommunications wiring practices

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

analyse the implications of hardware and software upgrade on the remainder of the network

plan and identify the components of the upgrade process

prepare an upgrade plan and organise system backup

run test plan and analyse test results

implement upgrade and monitor progress of upgrade periodically using both vendor and enterprise specific monitoring tools

implement contingency plan

escalate problems encountered according to enterprise policy

analyse alarms and alarm conditions

review customer complaints to assess impact of upgrade

Context of and specific resources for assessment

Assessment must ensure

site where upgrade may be conducted

use of equipment software test and monitoring equipment currently used in industry

relevant regulatory equipment enterprise and vendor documentation that impacts on work activities

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate performing upgrade

direct observation of the candidate performing tests and monitoring alarms

review of documents prepared by the candidate providing upgrade plan and assessing impact of upgrade taking into consideration customer feedback

oral or written questioning to assess knowledge of upgrade testing and monitoring procedures

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplaces and job role is recommended for example

ICTTENA Cut over customer premises equipment major upgrades

ICTTEN4073A Cut over customer premises equipment major upgrades

ICTTENA Undertake routine maintenance of the telecommunications network

ICTTEN4086A Undertake routine maintenance of the telecommunications network.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Relevant legislation, codes, regulations and standards may include:

Customer may be:

Equipment may include:

Upgrade may include:

Hazards may include:

Upgrade plan may include:

Support personnel may include:

Test equipment may include:

Test may include:

Upgrade work may include:

OHS and environmental requirements may relate to:

Progress of upgrade may include:

Contingency plan may:

Documentation may include: